Privacy Policy —
Your Data, Our Responsibility

This Privacy Policy applies to Vivid Imaging and Diagnostics Centre ('we', 'us', or 'our'), located at 4-102, Behind Anu Furniture & Tipsy Topsy Bakery, Gangaram, Chanda Nagar, Chandanagar, Hyderabad – 500050, Telangana, India. We operate the website vividdiagnostics.in. For privacy queries contact vividdiagnostics21@gmail.com or call 040 4858 1444.

We collect the following when you interact with us:

• Personal Identification: Name, age, date of birth, gender, address, phone number and email address.
• Health and Medical Information: Diagnostic test results, reports, medical history, referring doctor details, and imaging data.
• Appointment and Booking Data: Date, time, services booked, and payment information.
• Communication Data: WhatsApp messages, emails, and feedback submitted in person or online.
• Technical Data: IP address, browser type, and pages visited on our website (collected via cookies).

• To provide diagnostic services and deliver reports accurately.
• To send reports to your WhatsApp, email, or the number provided.
• To confirm appointments, send reminders, and follow up on queries.
• To process home sample collection and coordinate our phlebotomy team.
• To improve the quality of our services and patient experience.
• To comply with legal, regulatory, and medical record-keeping obligations under Indian law.
• To send health tips or package information — only with your consent.

We do not sell, rent, or trade your personal or health information. We may share only in these circumstances:

• With your referring doctor to support clinical care.
• With IT service providers who manage our systems, under strict data protection agreements.
• With regulatory or government authorities when required by law.
• In an emergency to protect vital interests.

We never share diagnostic reports with advertising, marketing, or insurance companies without your explicit written consent.

• Patient records are stored on encrypted, password-protected systems.
• Physical records are maintained in locked, restricted-access areas.
• Access to patient data is limited to authorised clinical and administrative staff only.
• We retain patient records for the period required by Indian medical law (minimum 3 years), after which they are securely destroyed.

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of any inaccurate information.
• Right to Deletion: Request deletion of your data, subject to our legal retention obligations.
• Right to Withdraw Consent: Withdraw consent for marketing messages at any time.

Contact vividdiagnostics21@gmail.com to exercise any of these rights.

Our website may use cookies to enhance browsing and understand visitor behaviour (via Google Analytics). You may disable cookies in your browser settings. Essential cookies are required for basic website functionality.

All information relating to minors is handled with the highest care and confidentiality. Consent for diagnostic tests on minors must be provided by a parent or legal guardian.

By providing your WhatsApp number or email, you consent to receiving reports and appointment-related communications through these channels. We do not use your contact details for unsolicited marketing without your consent.

We may update this Privacy Policy from time to time. The current version is always on our website. Continued use of our services after any update constitutes acceptance of the revised policy.

For queries: vividdiagnostics21@gmail.com